The Berliner Ensemble

Das Berliner Ensemble hat aktuell bis 19. April 2020 geschlossen. Wer hätte zu Beginn dieses Jahres gedacht, dass wenige Monate später ein Virus das gesellschaftliche Leben weltweit torpediert und nahezu zum Erliegen bringt? Kultur, Sport, Bildung, alle Berufszweige und Tätigkeiten, in denen die zwischenmenschliche Begegnung zentral sind, sind besonders betroffen, und keine Kunst ist im besten und schönsten Sinn so sehr Gemeinschaftsarbeit wie das Theater.

Wie können wir in Zeiten des "physical Distancing" trotzdem miteinander in Kontakt bleiben? Das Nachdenken über unsere Gegenwart, das, was uns als Gesellschaft und als Menschen ausmacht, wie wir zusammenleben wollen und die Geschichten unserer Zeit treiben uns weiter an. Wir haben uns deshalb digitale Projekte und Aktionen überlegt, die Sie ab sofort unter "BE at home" finden und die laufend ergänzt werden. Schauen Sie doch mal rein, teilen Sie in den sozialen Netzwerken Ihre Gedanken mit uns und vergessen Sie uns nicht!

Customer Information

Following the Administrative Order for the Containment of the Coronavirus in Berlin (in German) issued by the Berlin Senate on 14 March 2020 §2 (3), theatres are prohibited from being opened for public business. That is why all performances of Berliner Ensemble in all venues will be cancelled until and including 19 April 2020. This cancellation pertains to all public events during the aforementioned period, including readings, discourse formats, guided tours and workshops as well as public business at the theatre’s box office.

 

Return of Tickets for the Performances from 13 March to 19 April 2020

Customers who purchased their tickets via a booking office (e.g. Eventim) are asked to contact this booking office directly. Customers who purchased their tickets via a visitors’ organisation (e.g. TheaterGemeinde, Theaterclub, KulturVolk or Besucherring) do not have to do anything, their tickets will be cancelled automatically.

 

The following options are available:

1. Voucher
You can receive a voucher equivalent to your purchased ticket and redeem this voucher until 31 December 2023.

2. Donation
If you would like to waive your right to reimbursement of the ticket price, you will help us to minimise the financial loss. We would be happy to issue a donation receipt for the ticket prices that were not reimbursed. 

3. Reimbursement
You can return your tickets free of charge and will receive a refund of the full amount paid for tickets. Please do not carry out any charge backs!

 

Here is our online form for ticket returns (PDF)

 

Please send the fully filled out Return Form back to us. In this unusual situation, we would like to ask you for a little patience, both regarding the processing and the reimbursement. We will process all reimbursements in the order of the performance dates. Please refrain from phone enquiries – this will help us to speed up the reimbursement process.

We would like to ask clients who purchased their tickets directly and without supplying their personal date to send your original tickets to us per post (Bertolt-Brecht-Platz 1, 10117 Berlin) or to take photos of them and mail us the photos together with your contact and IBAN-details to stornierungen@berliner-ensemble.de.

Holders of subscriptions and BE-Cards will receive separate information.

"The actors alone are reason enough to visit the Berliner Ensemble currently. Artistic Director Oliver Reese has gathered an acting company that is among the best in the country."

Süddeutsche Zeitung

Ensemble