Customer Information

Following the Administrative Order for the Containment of the Coronavirus in Berlin issued by the Berlin Senate on 29 October 2020 §2 (3), theatres are prohibited from being open for public business. That is why all performances of Berliner Ensemble in all venues will be cancelled until and including 30 November 2020. This cancellation pertains to all public events during the aforementioned period, including readings, discourse formats, guided tours and workshops. The theatre box office will remain open to the public.  

Customers who purchased their tickets via a booking office (e.g. Eventim) are asked to contact this booking office directly. 

Customers who purchased their tickets via a visitors’ organisation (e.g. TheaterGemeinde, Theaterclub, KulturVolk or Besucherring) do not have to do anything, their tickets will be cancelled automatically. 
 

The following options are available: 

1. Voucher
You can receive a voucher equivalent to your purchased ticket and redeem this voucher until 31 December 2023. 

2. Donation
By waiving your right to reimbursement, you help to minimise the financial loss. We would be happy to issue a receipt for your donation.  

3. Reimbursement
You can return your tickets free of charge and will receive a refund of the full amount paid for tickets. Please do not carry out any charge backs!

Here is our online form for ticket returns

Please send the fully filled out return form back to us. In this unusual situation we would like to ask you for a little patience, regarding both processing and reimbursement. We will process all reimbursements in the order of the performance dates. Please refrain from phone enquiries – this will help us to speed up the reimbursement process. 

Holders of subscriptions will be informed separately.