The Berliner Ensemble

Customer Information

Following the Administrative Order for the Containment of the Coronavirus in Berlin (in German) issued by the Berlin Senate on 14 March 2020 §2 (3), theatres are prohibited from being opened for public business. That is why all performances of Berliner Ensemble in all venues will be cancelled until and including 19 April 2020. This cancellation pertains to all public events during the aforementioned period, including readings, discourse formats, guided tours and workshops as well as public business at the theatre’s box office.

 

Return of Tickets for the Performances from 13 March to 19 April 2020

Customers who purchased their tickets via a booking office (e.g. Eventim) are asked to contact this booking office directly. Customers who purchased their tickets via a visitors’ organisation (e.g. TheaterGemeinde, Theaterclub, KulturVolk or Besucherring) do not have to do anything, their tickets will be cancelled automatically.

 

The following options are available:

1. Voucher
You can receive a voucher equivalent to your purchased ticket and redeem this voucher until 31 December 2023.

2. Donation
If you would like to waive your right to reimbursement of the ticket price, you will help us to minimise the financial loss. We would be happy to issue a donation receipt for the ticket prices that were not reimbursed. 

3. Reimbursement
You can return your tickets free of charge and will receive a refund of the full amount paid for tickets. Please do not carry out any charge backs!

 

Here is our online form for ticket returns (PDF)

 

Please send the fully filled out Return Form back to us. In this unusual situation, we would like to ask you for a little patience, both regarding the processing and the reimbursement. We will process all reimbursements in the order of the performance dates. Please refrain from phone enquiries – this will help us to speed up the reimbursement process.

We would like to ask clients who purchased their tickets directly and without supplying their personal date to send your original tickets to us per post (Bertolt-Brecht-Platz 1, 10117 Berlin) or to take photos of them and mail us the photos together with your contact and IBAN-details to stornierungen@berliner-ensemble.de.

Holders of subscriptions and BE-Cards will receive separate information.

BE at home!

Wir wollen auch in Zeiten der Corona-Zwangspause mit Ihnen im Kontakt bleiben. Unter www.berliner-ensemble.de/BE-at-home finden Sie ab sofort eine Sammlung digitaler Projekte und Aktionen des Berliner Ensembles, die wir regelmäßig erweitern. Stay at home - BE at home!

"The actors alone are reason enough to visit the Berliner Ensemble currently. Artistic Director Oliver Reese has gathered an acting company that is among the best in the country."

Süddeutsche Zeitung

Ensemble

Veit Schubert

Veit Schubert

Veit Schubert

Stefanie Reinsperger

Stefanie Reinsperger

Stefanie Reinsperger

Corinna Kirchhoff

Corinna Kirchhoff

Corinna Kirchhoff

Oliver Kraushaar

Oliver Kraushaar

Oliver Kraushaar

Judith Engel

Judith Engel

Judith Engel

Gerrit Jansen

Gerrit JAnsen

Gerrit Jansen

Bettina Hoppe

Bettina Hoppe

Bettina Hoppe

Wolfgang Michael

Wolfgang Michael

Wolfgang Michael

Andreas Döhler

Andreas Döhler

Andreas Döhler